FAQ

Return Policy 

At Beautederm UK, we want you to make the most of our products. If, for any reason, you're not completely satisfied with your purchase, we're here to help. Please read our return policy carefully to ensure a smooth return process.

Returns

You have 5 days from the date of delivery to initiate a return for eligible items. To be eligible for a return, your item must meet the following criteria:

• The item is unused, unworn, and in the same condition as when you received it.

• It is in its original packaging, including all seals and labels.

• The item is free from any signs of damage

Exclusions

The following items are not eligible for return:

• Used and opened items

Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Support team at beautedermukseller@yahoo.com within 5 days of receiving your order.

2. Provide your order number, the reason for the return, and any relevant photographs if applicable.

3. Our customer support team will review your request and provide you with return instructions, including the return address.

4. Pack the item securely in its original packaging and include a copy of the return authorisation email. And ship the item back.

5. Customer will shoulder the shipping fee.  

Refunds

Once we receive your return and inspect the item, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Please note that:

• Shipping and handling charges are non-refundable unless the return is due to an error on our part.

• Refunds may take additional time to appear on your bank or credit card statement, depending on your financial institution.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support team immediately. We will arrange for a replacement or a refund, depending on the situation.

Contact Us

If you have any questions or concerns about our return policy, please contact our Customer Support team at beautedermukseller@yahoo.com or +447590468515